Refund and Returns Policy for MS Gill Online Ecommerce Store
Effective Date: 11-01-2024
Welcome to MS Gill’s Online Ecommerce Store (“we,” “us,” or “our”). We want to ensure that you have a satisfying shopping experience with us. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities when it comes to returning and refunding products purchased from our website https://msgill.net.
1. Returns:
We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
To initiate a return, please follow these steps:
- Log in to your account on our website.
- Navigate to the “Order History” section.
- Select the order containing the item(s) you wish to return.
- Follow the instructions to submit a return request.
Once your return request is received, we will provide you with instructions on how to return the item(s). Please note that you will be responsible for the return shipping costs unless the return is due to our error.
2. Refunds:
Refunds will be processed within 7 business days of receiving the returned item(s). The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
If you haven’t received your refund within the specified timeframe, please check with your bank or credit card company before contacting us. If the issue persists, contact us at [contact@msgill.net].
3. Exchanges:
If you received a defective or damaged item, please contact us immediately at [contact@msgill.net] with details and photos of the issue. We will arrange for a replacement to be sent to you.
4. Non-Returnable Items:
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
5. Cancellations:
Orders can be canceled within 24 hours of purchase. To cancel an order, log in to your account and follow the instructions in the “Order History” section. After 24 hours, orders cannot be canceled as they may have already been processed for shipping.
6. Contact Us:
If you have any questions or concerns about our Refund and Returns Policy, please contact us at [contact@msgill.net].
We reserve the right to update or modify this Refund and Returns Policy at any time. Please review this policy periodically for changes.
Thank you for shopping with MS Gill’s Online Ecommerce Store.